LLF CONNECT HELP
llf connect
smart, simple, legal access
Let’s Work Together
PLEASE NOTE: Using the LLF Connect app, submitting a support request, or emailing our team does not create an attorney-client relationship.
The best way to get legal help is through the LLFConnect app. Each class action includes a built-in chat where you can securely share your information and connect directly with the legal team handling that case. Signing up through the app begins the formal review process for that specific litigation.
If you're contacting us for technical support, app feedback, or need help updating your name, please use the contact form or the email below. For legal questions, we recommend using the in-app class action chat instead.
🔁 Name Change Request:
To update the name on your account, please fill out the Name Change Form.
📧 App Support Only:
appsupport@thelomaxlawfirm.com
If you haven’t received a response about your legal submission and your issue is time-sensitive, we recommend seeking help from another attorney, as some claims have strict deadlines.
Name Change Request
App Terms and Conditions
Posted Date: 07/01/2025
App Name: Lomax Law Connect
Welcome to the Lomax Law Connect app (the “App”). By downloading, using, or interacting with this App, you agree to the following Terms and Conditions. Please review them carefully.
1. Acceptance of Terms
By using this App, you confirm that you understand and accept these Terms and our Privacy Policy. If you do not agree, please do not use the App.
2. Changes to Terms
We may update these Terms at any time. Changes take effect when posted. Continued use of the App means you accept the updated Terms.
3. Use of the App
You are granted a limited, non-transferable license to use the App for personal, non-commercial purposes. You may not:
Copy, modify, or distribute the App;
Use the App for unlawful purposes;
Reverse engineer any part of the App.
4. User Accounts
Some features require you to create an account. You agree to:
Provide accurate information;
Keep your login credentials secure;
Notify us of unauthorized use.
We may suspend or terminate accounts for violations of these Terms.
5. Privacy
We are committed to protecting your data. Personal information you share is used only to determine class action eligibility or manage your legal representation. See our full [Privacy Policy] for details.
6. Limited Representation
Your relationship with Lomax Law Firm is limited:
You are not a client until you apply for a class action, are accepted, and sign a litigation-specific agreement.
Representation is limited to class action matters listed in the App.
You are free to work with other attorneys for unrelated matters.
7. Attorney-Client Relationship
A formal attorney-client relationship begins only when you sign a contract for a specific litigation.
Signing a contract in-app covers only that litigation—not all legal issues.
Communications with attorneys are confidential once a contract is signed.
8. Chat Disclaimers
AI Chat
Our AI assistant, powered by ChatGPT, is for general information only:
It is not a lawyer and cannot give legal advice.
Your chat does not create an attorney-client relationship.
Please avoid sharing sensitive or personal details.
Attorney Chat
If you chat with a licensed attorney:
Your conversation may be protected under attorney-client privilege.
You are not a formal client until you sign a written agreement in the app.
No attorney may be immediately available. If urgent, seek help elsewhere.
9. Application Disclaimers
When applying to join a class action:
Your participation is not guaranteed.
Deadlines may apply. Late applications may not be accepted.
Attorneys must review all applications before acceptance.
Acceptance does not guarantee compensation or any specific result.
You may withdraw your application at any time before joining.
10. Fees and Contracts
If your case results in a recovery, a 36% attorney fee will be deducted from the award.
No recovery = no fees owed.
You must submit requested documents to remain eligible.
Signed contracts are available in your dashboard under settings.
11. Signature and PIN
To sign any agreement:
You must be at least 18 years old.
You must set up a digital signature and 6-digit PIN in the App.
Signing with your PIN confirms your legal agreement to the contract terms.
12. Notifications and Communication
You agree to receive updates, notices, and legal communications via the App.
It is your responsibility to monitor your app notifications.
13. Jurisdiction and Arbitration
These Terms and your contracts with Lomax Law Firm are governed by Mississippi law.
Disputes will be resolved via binding arbitration in Hinds County, Mississippi.
If arbitration is unavailable, legal proceedings will occur in Hinds County courts.
14. Class Action Participation Rules
The firm may choose not to file if a claim is not legally viable.
Scope and eligibility may change over time—updated consent may be required.
Case resolutions may include settlement or dismissal without appeal rights.
We may withdraw representation for lack of cooperation or breach of contract.
15. Third-Party Services
The App may link to third-party services. We are not responsible for their content or practices.
16. Termination
We may terminate your access if you breach these Terms or misuse the App.
By using this App, you confirm that you have read and agree to these Terms and all related disclaimers.
Privacy Policy
Effective Date: 07/01/2025
Thank you for using the Lomax Law Connect app (“App”), provided by the Lomax Law Firm (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights related to that information.
Information We Collect
We collect personal information directly from you through the App and related services, including:
Contact Information: name, email address, phone number, and state
Legal Data: signature, signature PIN, personal damages, and legal case information
Documents: uploaded files and photos relevant to your legal case
Device Information: device ID and system logs
Sensitive Information: health details or other information you choose to provide while applying for class actions or chatting with attorneys or AI
We collect this information either through:
Your interactions with our chatbot or human attorney chat
Documents and messages submitted through the app
How We Use Your Information
Your information is used for the following purposes:
To evaluate your eligibility for class actions
To support legal review and potential representation
To communicate with you about your case
To deliver legal notifications and updates
To process relevant payments or fee agreements
Data Sharing
We may share your information with:
Contracted Co-Attorneys: For legal review and representation
Firebase: Our backend platform for secure data storage
ChatGPT (OpenAI): Our AI assistant provider for general legal information (not legal advice)
If your data is shared, it is either:
Linked to you when needed for legal evaluation or representation
Anonymized when used for AI processing or non-case-specific use, unless you voluntarily include identifying information
We never sell your data or use it for advertising.
Data Storage & Security
All data is securely stored using Firebase Firestore and U.S.-based cloud servers.
We use:
Encryption in transit and at rest
Firebase Authentication (email-based) for login and access control
If you request to withdraw from a case or move your representation elsewhere, we can provide your data to another attorney. However, your data may remain securely archived for legal recordkeeping, compliance, or malpractice protection.
Device Permissions & Tracking
The App may request access to:
Camera and Photos: To upload documents and images relevant to your case
Microphone: For audio notes or messages (if implemented)
Location: [Only include if used; otherwise remove]
We do not currently use:
Cookies or tracking pixels
Analytics tools (e.g., Firebase Analytics)
Advertising or marketing trackers
Children’s Privacy
This app is intended only for users 18 and older.
We do not knowingly collect information from minors.
A parent or guardian may, where legally appropriate, submit a case on behalf of a minor.
Legal and Contractual Matters
You are not considered a client of Lomax Law Firm until you complete an application, are accepted, and sign a contract for a specific case.
Any use of the AI assistant does not form an attorney-client relationship.
You may withdraw from a case at any time before formal acceptance.
Contact Us
If you have questions about this Privacy Policy or want to request your data:
Visit: www.thelomaxlawfirm.com/connecthelp
We will respond as promptly as possible and assist with any request in accordance with our internal policies and legal obligations.